PRIVACY POLICY
Last updated: August 19, 2026
This Privacy Policy describes how Fortunella Entertainment ("we", "us", "our", or "Company"), located in Nicosia, Cyprus, collects, uses, stores, and protects your personal data when you visit our website https://fortunella.io/ ("Website") or use our payment agent, transaction processing, and related services ("Services").
We are committed to respecting your privacy and complying with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR).
1. Data Controller: The Data Controller responsible for your personal data processed through this Website is:
● Company Name: Fortunella Entertainment
● Location: Avlonos 1, MARIA HOUSE, 1075, Nicosia, Cyprus
● Сompany number: HE 478295
● Email: general@fortunella.io
2. Information We Collect: We may collect and process the following categories of personal and business data:
● Contact & Identification Data: Name, business email address, phone number, company name, job title, and details provided when submitting contact forms or inquiring about our Services.
● Transactional & Financial Data: Data related to payment processing, multi-currency transactions, account management, distribution structures, and investor reporting (processed in accordance with contractual terms and legal standards).
● Technical & Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, pages visited, and traffic data collected automatically via cookies and analytical tools.
3. Legal Basis: We process personal data for the following purposes:
● Fulfilling our contractual obligations as a payment agent, including multi-currency payment management, structured distributions, and account reconciliation.
● Communicating with prospective clients and partners who contact us via our website forms or email.
● Adhering to applicable anti-money laundering (AML), know-your-customer (KYC), tax, and financial transparency regulations.
● Ensuring website security, fraud prevention, and performance optimization.
4. Data Sharing: We do not sell your personal data. We may share information with trusted third parties under strict confidentiality agreements solely for operating our business:
● Banking, financial, and payment processing partners necessary to execute transactions;
● IT, hosting, and cloud service providers;
● Professional advisors, legal auditors, and regulatory/governmental authorities when required by law.
5. International Data Transfers: When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) are in place to maintain a high level of protection.
6. Data Retention: We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable statutory retention requirements (e.g., Cyprus tax and financial record-keeping laws).
7. Your Rights under GDPR: If you are located in the EU/EEA, you have the following rights:
● Right of access to your personal data;
● Right to rectification of inaccurate data;
● Right to erasure ("right to be forgotten");
● Right to restriction of processing;
● Right to data portability;
● Right to object to data processing.
To exercise any of these rights, please contact us at general@fortunella.io.
8. Cookies: Our Website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
Last updated: August 19, 2026
This Privacy Policy describes how Fortunella Entertainment ("we", "us", "our", or "Company"), located in Nicosia, Cyprus, collects, uses, stores, and protects your personal data when you visit our website https://fortunella.io/ ("Website") or use our payment agent, transaction processing, and related services ("Services").
We are committed to respecting your privacy and complying with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR).
1. Data Controller: The Data Controller responsible for your personal data processed through this Website is:
● Company Name: Fortunella Entertainment
● Location: Avlonos 1, MARIA HOUSE, 1075, Nicosia, Cyprus
● Сompany number: HE 478295
● Email: general@fortunella.io
2. Information We Collect: We may collect and process the following categories of personal and business data:
● Contact & Identification Data: Name, business email address, phone number, company name, job title, and details provided when submitting contact forms or inquiring about our Services.
● Transactional & Financial Data: Data related to payment processing, multi-currency transactions, account management, distribution structures, and investor reporting (processed in accordance with contractual terms and legal standards).
● Technical & Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, pages visited, and traffic data collected automatically via cookies and analytical tools.
3. Legal Basis: We process personal data for the following purposes:
● Fulfilling our contractual obligations as a payment agent, including multi-currency payment management, structured distributions, and account reconciliation.
● Communicating with prospective clients and partners who contact us via our website forms or email.
● Adhering to applicable anti-money laundering (AML), know-your-customer (KYC), tax, and financial transparency regulations.
● Ensuring website security, fraud prevention, and performance optimization.
4. Data Sharing: We do not sell your personal data. We may share information with trusted third parties under strict confidentiality agreements solely for operating our business:
● Banking, financial, and payment processing partners necessary to execute transactions;
● IT, hosting, and cloud service providers;
● Professional advisors, legal auditors, and regulatory/governmental authorities when required by law.
5. International Data Transfers: When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) are in place to maintain a high level of protection.
6. Data Retention: We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable statutory retention requirements (e.g., Cyprus tax and financial record-keeping laws).
7. Your Rights under GDPR: If you are located in the EU/EEA, you have the following rights:
● Right of access to your personal data;
● Right to rectification of inaccurate data;
● Right to erasure ("right to be forgotten");
● Right to restriction of processing;
● Right to data portability;
● Right to object to data processing.
To exercise any of these rights, please contact us at general@fortunella.io.
8. Cookies: Our Website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.